I met a nice tank last night

First, a little vocabulary lesson; if you play MMOGs, you can skip this bit. By “tank” I am not referring to a heavily armored vehicle, except in the metaphorical sense. In World of Warcraft and similar games, the tank is the best-armored person in the group. His or her job is to engage and hold the attention of the big bad monster and stand there getting hit while the rest of the party kills the creature (or heals the tank, in the case of a healer). A party is usually composed of a tank, a healer, and three DPS (damage per second) classes. World of Warcraft has a new system that randomly matches up parties. Tanks and healers are in high demand, as there are more DPS players than either of those. Okay, now you’re caught up.

The relative scarcity of tanks and healers in this new system means that they can often afford to be jerks, and unfortunately many are. Something about the combination of being in demand, being anonymous, and in some cases being good at playing the game tends to bring out the worst in some people. I’ve known tanks and healers to quit a group, leaving the other players waiting around for a replacement, because they didn’t like the gear other players were wearing, or the way they talked in chat, or the method they used to move through the dungeon. Some of the ones that don’t quit feel that it’s okay to insult the other players, tell them how to play their toons, or just be generally rude. This behavior isn’t limited to tanks and healers; DPS classes are very easy to replace, though, and tend not to get away with it as much.

And of course not all tanks and healers act like jerks just because they can. I’d say the majority just quietly do the dungeon, and if they are annoyed, they keep it to themselves. The runs usually end in about 20 minutes anyway. But recently I actually met a nice one, which was rare enough that it caught my attention. This person was helpful without being pushy or rude, and when someone in the party made an error, he or she (the toon was female, but I don’t know about the player) was very forgiving and actually tried to make the person feel better. It got me thinking about behavior in a largely anonymous virtual space, especially where there is a different value placed on different players not because of their personal ability to play the game well, but because of the abilities of the class they are playing (tank, healer, or DPS).

It’s not really possible to find out who a player is, unless they have connected their character name with their RL identity elsewhere on the web (as I have by naming some of my toons here on my blog). A player’s identity within the game is persistent — that is, your character always has the same name in the game, short of paying for a name change, which is not common. But you can’t generally find out who someone really is. With the new dungeon system, it’s possible to be in a group with players that you will never encounter again, because the new system pulls people together from different servers, and you can only communicate with people on your own server (outside of random groups like these). You’d have to set up a new character on that player’s server in order to talk to them, and you may never get grouped randomly with that same person again. So the level of anonymity is really high.

The goals of the people in these random dungeon groups are related to moving as quickly as possible through the dungeon and moving on. You get rewards for completing them, and there are penalties for ditching a group in the middle, so there is an incentive to stay even if there are unpleasant people in the party. Most of the groups operate in near or total silence, without text chat (voice chat isn’t really a viable option and no one ever uses it in random groups). Yet there are still a few people who feel compelled to be insulting. It’s interesting to me that in the midst of what must be a cooperative activity — even the best tank or healer isn’t going to be able to solo these instances — some people are still willing to be rude. I’m curious about the characteristics these folks have in common; are they all young, and just don’t know any better? Are they all very good players, or do they all perceive themselves to be good? Is it a personality trait, and they’d be just as annoying if they weren’t anonymous, and were labeled with RL names or were in a face-to-face group? Mostly one gender or the other? Just like having a captive audience?

And in such a system, what personal characteristics make someone behave as well as the tank I met? There’s no special reward for being helpful. It’s easier to just keep quiet. What makes someone go out of their way to be nice to someone they may never run into again? Lucky for me, this tank plays on my server, and is now added to my friends list. But that’s not a “reward” from his or her point of view (especially if s/he doesn’t feel the same about grouping with me!). What makes people be nice in an anonymous environment?